Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Business or company name
• Email address
• Telephone or mobile number
• Mailing or business address
• Information submitted through forms, surveys, assessments, booking tools, or onboarding forms
• Information you provide when communicating with us by phone, email, text message, chat, or other methods
• Information necessary to provide services you purchase from LeadX22
• Billing and transaction information

Payment card information may be processed by third-party payment processors. LeadX22 does not intentionally store complete payment-card numbers on its own website servers.

We may also automatically collect certain technical information when you use our websites, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring pages or websites
• Date and time of visits
• Website interaction and performance information
• Cookie and similar technology information

2. How We Use Information

We may use information we collect to:

• Provide, operate, maintain, and improve our services
• Respond to inquiries and requests
• Prepare assessments, reports, recommendations, or other requested services
• Schedule and manage appointments
• Communicate regarding purchases, accounts, onboarding, projects, or support requests
• Send service-related email or text communications when appropriate
• Send marketing communications when the recipient has provided the required consent
• Process transactions
• Maintain customer and prospect records
• Provide customer service and technical support
• Improve our website, services, and customer experience
• Protect our systems and prevent fraud, misuse, or security incidents
• Maintain records required for legal, operational, or regulatory purposes
• Comply with applicable laws and carrier messaging requirements

3. SMS and Text Messaging

LeadX22 may send SMS or MMS text messages only in accordance with the consent provided by the recipient and the applicable messaging use case.

Depending on the consent provided, messages may include:

• Responses to inquiries
• Appointment confirmations and reminders
• Customer-service communications
• Account or service updates
• Follow-up regarding a requested service
• Notifications related to an active project or customer relationship
• Marketing or promotional communications when the recipient has separately consented to receive them

Consent to receive marketing text messages is not a condition of purchasing any LeadX22 product or service.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP.

For assistance, reply HELP or contact LeadX22 at (682) 222-9007 or support@leadx22.com.

After an opt-out request, you may receive a final confirmation message. We will then stop sending messages covered by that consent unless you subsequently provide new consent.

4. SMS Consent and Mobile Information

LeadX22 treats mobile phone numbers and text-messaging consent information as confidential.

Mobile numbers, SMS opt-in information, and messaging consent will not be transferred to third parties for their own marketing or promotional purposes.

Service providers that support functions such as telecommunications, messaging delivery, hosting, customer service, or technology infrastructure may process information only as necessary to provide those services on our behalf.

5. Consent Records

Where consent is required, LeadX22 may maintain records relating to consent, including information such as:

• Date and time consent was provided
• Method through which consent was obtained
• Telephone number associated with the consent
• Form or page through which consent was provided
• Consent language displayed at the time
• Opt-out requests and related records

These records may be maintained for compliance, operational, dispute-resolution, and carrier-registration purposes.

6. Email Communications

If you provide your email address, LeadX22 may send communications related to inquiries, appointments, purchases, services, account activity, or customer support.

Where permitted and when appropriate consent has been obtained, we may also send marketing or educational communications.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages. Service-related or transactional communications may still be sent when necessary to provide a requested service or administer an existing relationship.

7. Cookies and Analytics

LeadX22 may use cookies, analytics technologies, pixels, and similar tools to understand how visitors use our websites and to improve website performance and user experience.

These technologies may collect information such as:

• Pages viewed
• Time spent on pages
• Browser and device information
• Referring websites
• Website interactions
• Approximate location derived from an IP address

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Service Providers

LeadX22 may use third-party service providers to perform business functions on our behalf, including:

• Website and application hosting
• Customer relationship management
• Communications and messaging delivery
• Appointment scheduling
• Email delivery
• Payment processing
• Analytics
• Data storage
• Technical support
• Security and fraud prevention

These providers may receive information only as reasonably necessary to perform services for LeadX22 and are not authorized by LeadX22 to use mobile opt-in information or SMS consent for their own marketing purposes.

9. Disclosure Required by Law or for Protection

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or other legal process
• Respond to lawful requests from government authorities
• Protect the rights, property, or safety of LeadX22, our customers, or others
• Detect, investigate, or prevent fraud, abuse, security incidents, or unlawful activity
• Enforce our agreements or protect our legal rights

10. Data Security

LeadX22 uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and business records
• Fulfill contractual obligations
• Maintain consent and opt-out records
• Resolve disputes
• Protect legal rights
• Meet accounting, tax, carrier, regulatory, or other legal requirements

Information may subsequently be deleted, anonymized, or retained where permitted or required by law.

12. Your Privacy Rights

Depending on where you reside and the laws that apply to you, you may have rights relating to your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information regarding how your personal information is used
• Object to or restrict certain processing where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact:

support@leadx22.com

13. California Residents

California residents may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include requesting information about personal information collected, requesting correction or deletion, and obtaining information regarding certain disclosures of personal information.

LeadX22 will not discriminate against an individual for exercising an applicable privacy right.

Requests may be submitted to support@leadx22.com.

14. Children's Privacy

LeadX22's services are intended for businesses and adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our business services. If we become aware that such information has been collected, we will take reasonable steps to delete it where required.

15. Third-Party Websites

Our websites may contain links to websites or services operated by other organizations.

LeadX22 is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technology, or legal obligations change.

The current version will be posted on this page with an updated Last Updated date.

Material changes may also be communicated through other reasonable means when required by applicable law.

17. Contact Information

Questions regarding this Privacy Policy or LeadX22's privacy practices may be directed to: